Yes! You have 24 hours to cancel your order. Please contact us immediately with your order number. We are unable to cancel any orders after they have shipped.

Not happy with our gear? Return your skis or snowboard after five days on the mountain anytime during the season that you purchase your gear. Learn more here.

You are responsible for return and exchange shipping costs with skis and snowboards.

Please note that the Money Back Guarantee does not apply to final sale or Community Care Sale purchases.

We accept returns and exchanges for apparel and accessories that have not been worn or used within 21 days of the ship date.

Enjoy free shipping on Apparel & Accessory returns if you choose store credit. Otherwise a shipping fee of $8 will be deducted from your refund. 

We only accept returns on items purchased directly from us.

Yard Sale items can only be exchanged; no returns on Yard Sale items.

We are unable to make exceptions to our generous return policy. Thanks in advance for understanding.

All you need is your order number or the email you used to place the order. You’ll find your order number in your Coalition Snow Order Confirmation email or the packing slip included in your shipment. If you don't have an order confirmation, check your promo folder or spam. Once you locate that, send us an email and we'll get started on it ASAP.

All of our skis and boards have a lifetime warranty for manufacturer’s defects. Rocks, trees, rails, boxes, humans, or any other object that your board or skis come in contact with or other user errors that result in damage do not qualify for a warranty.

Think you have a warranty issue? Contact us and we’d be happy to sort it out for you.

Read the full warranty policy here. 

We ship globally. If you do not see an option to ship to your country, please contact us. Please note we do not ship to the UK because of the requirements of Brexit.

We also are not responsible for any duties or fees you might be required to pay. Please ensure you understand those costs. You are responsible for paying duties and fees.

If your order is returned to us because duties or fees were not paid, we will refund your order less shipping costs.

We offer free shipping on orders over $75 within the lower 48 states. For orders under $75, we charge a flat rate of $8. 

Shipping rates for Alaska and Canada will appear in your checkout. If you have questions about shipping rates to other countries, please contact us.

We certainly can try! As a small team we don't ship every day, so please contact us ASAP and we'll provide a quote.

We ship everything USPS. Occasionally our CEO might deliver them on her broom.

Your package is protected only if you pay for Navidium Package Protection, which is toggled on at checkout, for both skis/snowboards.

We have seen an uptick in issues with all logistics companies. It's a very small price to pay for peace of mind and package replacement or an order refund.

If you decide to remove Navidium Package Protection from your order, Coalition Snow is unable to replace any lost/stolen packages.

Yes, and you can apply for it here. It's only available to ski patrol, ski instructors, guides, and individuals who work full-time in the outdoor industry. If this is not you, we highly recommend you sign up to our newsletters because that is the only place where we occasionally offer OUT OF THIS WORLD deals and discounts.

You know it! Who doesn't love to save a few bucks!? Click here to sign up and start earning points for each purchase that you can redeem toward future purchases. 

Yep. Please contact us for the application so we know you are a real human and not a bot.

To be honest, maybe. We try to support as many non-profits and community events as possible but we're really small and the number of requests we receive are REALLY BIG.

We prioritize donations to fundraisers and organizations that expand access to the outdoors for under-recognized populations and/or protect the rights of women and the LGBTQIA+ community.

Please contact us 4-6 weeks in advance of your event.

Demos are available by appointment in Reno, NV and at select mountain towns near you during our Spring Demo Tour. Contact us for details.

There's only one way to find out.

Only part of that accusation is accurate. You decide.

No one knows.

We're currently not accepting any new team members outside of recommendations from our current members.