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 Everything you need to know about shopping, shipping, returns, warranties, and more. Still can't find what you're looking for? Contact us.


Where are you located?

We are based in the Reno/Tahoe area. Stay tuned for the grand opening of our new concept store in Reno Public Market in October 2022.

Where can I find your skis and snowboards IRL?

In addition to our shop that will open in October in Reno Public Market, you can find a selection of our gear in REI, evo, Backcountry, MEC, Next Adventure, Powder 7, and Sports Basement. In Australia and New Zealand, find us at Blackbird Bespoke Ski Company.

Where can I demo your skis and snowboards?

Demos are available by appointment at our shop in Reno, NV. You also can demo at evo in Denver and Next Adventure in Portland. Please reach out to them directly for details. Click here to learn more about our rental and demo program.

How can I finance my purchase?

You can select ShopPay and pay in four installments over two months with no interest. You can also apply for financing through Bread with longer terms up to 12 months. Click here to apply for financing.

Do you have a rewards program?

Yes, we do! You can click here to sign up and start earning points for each purchase that you can redeem toward future purchases. 

Do you have an affiliate program?

Yes, we do. Please contact us for the application.

Do you sponsor athletes?

Yes, we do! You can tell us more about yourself here and Jacinta, our Athlete & Ambassador Team Manager, will be in touch.

Do you have an ambassador team?

Yes we do! You can apply to join here. Please note that due to the volume of submissions we may not be able to respond.

Do you have a pro deal program?

Your know it! You can apply for it here. Please note it is only available to individuals who work full-time in the outdoor industry.

Can you send me goods for my fundraiser or event?

We try to support as many non-profits and community events as possible. Given the size of our business and the number of requests we receive, we are not able to accommodate everyone, but we'll do our best. Please complete this form 4-6 weeks in advance of your event.


How much do you charge to ship?

We offer free shipping on orders over $150 within the lower 48 states. For orders under $150, we charge a flat rate of $8.

Shipping rates for Alaska and Canada will appear in your checkout. If you have questions about shipping rates to other countries, pleasecontact us.

Do you ship outside of the US?

We do ship to certain international destinations. Please be advised, you are responsible for any duties/VAT/taxes that are imposed on imported goods in your country. We are not able to add those fees on to your purchase.

Please understand what taxes/duties you may be responsible for and how you pay those fees, prior to making your purchase.

Please be advised, we have temporarily halted shipping to the UK until we can determine how best to implement the new Brexit rules. 

Canada folks, you can shop a selection of our skis and snowboards at MEC. You're welcome.

Please contact us for shipping rates outside of the continental US.

How do you ship?

We ship skis and snowboards via UPS and apparel and accessories via USPS.

How often do you ship?

We ship two to three times a week, depending on the season and volume of orders. Much of our apparel also is made to order, so please allow between one and two weeks for delivery. Need things faster or have questions? Please contact us.

Is my packaged insured and protected?

Only if you pay for Navidium Package Protection, which is toggled on at checkout, for both skis/snowboards and any USPS shipments. We have seen an uptick in issues with all logistics companies. It's a very small price to pay for peace of mind and package replacement or an order refund. If you decide to remove Navidium Package Protection from your order, Coalition Snow is unable to replace any lost/stolen packages.

Returns, Exchanges, & Warranty

What's your return policy?

Not happy with our gear? Return your skis or snowboard within 21 days of the ship date for a full refund, even if you've skied on them. We accept returns and exchanges for apparel and accessories that have not been worn or used within 21 days of the ship date. We are unable to make exceptions to the 21 day return and exchange window.

Enjoy free shipping on Apparel & Accessory returns if you choose store credit. Otherwise a shipping fee of $8 will be deducted from your refund.

We only accept returns on items purchased directly from us.

Yard Sale items can only be exchanged; no returns on Yard Sale items.

How can I start a return or exchange?

All you need is your order number and the shipping zip code in hand. You’ll find your order number in your Coalition Snow Order Confirmation email or the packing slip included in your shipment. Click here to start the return and exchange process.

What's your warranty policy?

All of our skis and boards have a lifetime warranty for manufacturer’s defects. Rocks, trees, rails, boxes, humans, or any other object that your board or skis come in contact with or other user errors that result in damage do not qualify for a warranty. Think you have a warranty issue? Contact us and we’d be happy to sort it out for you. Read the full warranty policy here

👋 Hey bb we here to help YOU! Reach out here with any questions (even the ones you think are dumb) and we'll get back to you in 24 hours Monday - Friday. 👋


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