How do you ship?
The people who ship your goods are Hannah and Daryl. We like them, and they take their time to make sure that your goods are packaged with love. We're not Amazon, nor do we want to be, so that's why we charge for shipping. We don't cut corners. There is a real cost, from the supplies, to the person who packs it, to the person who delivers it. Our flat rate shipping of $15 for skis and snowboards and $5 doesn't even cover the cost, but you chipping in a bit means that we get to keep people employed. We ship FedEx for skis and snowboards and USPS for all apparel, accessories, stickers, and Sisu Magazine. Please provide a valid address when placing your order. Shipping in the continental US is $15 for all skis and snowboards and $5 for everything else. To inquire about international shipping rates, please contact us.
How long will it take to get my goods?
Skis and snowboards normally ship within two business days, Tuesday through Friday. All of our athletic wear -- crop tops, shorts, hot shorts, capris, and leggings -- are made to order. Please allow up to two weeks for delivery. Everything else ships twice weekly. We're a tiny team and can't be, nor do we want to be like Amazon. Need things faster? Please contact us.
What's your warranty policy?
All of our skis and boards have a lifetime warranty for manufacturer’s defects. Rocks, trees, rails, boxes, humans, or any other object that your board or skis come in contact with or other user errors that result in damage do not qualify for a warranty. Think you have a warranty issue? Contact us and we’d be happy to sort it out for you. Read the full warranty policy here.
What is your return policy?
Not happy with our gear? Return any pair of skis or snowboard within 14 days for a full refund or exchange. We accept returns for lifestyle items that have not been worn within 14 days for a full refund or exchange. The cost to exchange is $5 for apparel/accessories/supplies and $15 for skis/snowboards. All returns must receive an RA number. We only accept returns on items purchased directly with us. Contact us to make arrangements for your return.
Where can I find your gear?
Come visit us at our flagship store in Truckee, CA, opening in November. You can find a selection of our skis in REI, evo, and Backcountry. In Australia and New Zealand, find us at Blackbird Bespoke Ski Company. Rental skis and demos are available in Reno/Tahoe, Denver/Summit County, New England, and at other locations across North America. Click here to learn more about our rental and demo program.
Can I use more than one discount code?
Sorry friends, only one discount code per order. Many of our codes have expiration dates, so the best way to stay in the know about our deals is to sign up for our weekly e-blast.
Send $1 in a SASE (self addressed stamped envelope) and we'll send you a collection of stickers. Include a treat for us (poem, pic, story) and we'll feature you and send you something special (don’t worry, it’s not a dick pic).
For all event sponsorship requests, please fill out this form no less than six weeks in advance of your event.
How can I get involved?
Interns: Join a team of passionate, professional, and driven women. With so many different projects to work on, Coalition is the place to get real-life experience. Send us your Linkedin profile and a note explaining why you should be part of the team to firstname.lastname@example.org.
Pro-forms: Industry professionals receive up to 30% off our skis and snowboards. Get in touch with us for more information.
Sales Reps: We're looking for talented and passionate sales reps. Send us your Linkedin profile and a note explaining why you should be part of the team to email@example.com.
Ambassadors: We're looking to grow the Sisterhood of Shred. Get the details on our program here.
Athlete Sponsorship: Think you got what it takes to be a part of our team? We're looking for women who are competing professionally, both at the amateur and professional level. Tell us about yourself by filling out this form here.