Second Tracks FAQ
What are the condition definitions?
Here's a brief outline of how we rate used gear:
Good - Gear looks used, edges are potentially dull and may require a tune, but no damage that would require a repair. Topsheets & bases have multiple cosmetic scratches that do not impact performance.
Great - Topsheets & bases have less than 5 cosmetic scratches (per ski) and no chipping. Edges do not require a tune.
Excellent - Gear looks like new. Topsheets & bases have no more than 3 scratches (per ski) and no repairs or tunes are necessary.
Can I Pay In Installments?
We offer two payment plans. You can select ShopPay at checkout and we will ship your gear immediately. You can also choose the Installment Payment button, and after you make the fourth payment, we ship. Learn more here.
What's Your Return Policy?
All Second Tracks gear cannot be returned or exchanged.
I Still Have Questions... HELP!
Best way to reach us is via email at hello@coalitionsnow.com, Monday through Friday. As a small team, we do our best to respond in less than 24 hours.
Shipping
Free Shipping
Enjoy free shipping within the Continental US on all orders over $75. If you have questions about international shipping, please get in touch with us here.
Order tracking
We ship our skis USPS within the continental US. Please provide a valid shipping address for ground delivery. You can follow the progress of your shipment from the shipping email you receive. We endeavor to ship your skis within three working days.
Shipping Protection
Please note that we are not responsible for lost, stolen, or damaged packages. We highly encourage you to select Navidium Shipping Protection, which will protect from damage, theft, or loss for just a few dollars.
About Us

Women Owned & Operated
We knew we deserved better equipment and a community that saw us, heard us, valued us, and put us front and center. So we said goodbye to shrink-it-and-pink-it and toxic bro culture and said hello to something more: a community that values camaraderie over competition, solidarity over sending, and compassion over cuntery.

Performance Driven
We believe that the recipe for making a kick-ass pair of skis or snowboards has nothing to do with what's between your legs but what's between your ears and in your heart. We start with a concept that meets our unique needs and work with a team of engineers to bring our designs to life. We manufacture in reputable factories that prioritize the health and safety of their team and the environment. We test, bring in our Ambassadors and Athletes (did you know that our skis have been in the Olympics?), refine, and then deliver a finished product to you.

Building An Inclusive Community
From the beginning, we’ve been willing to do and say what our peers won’t. There is no place for the status quo, no room for hanging back, no time for wait or play it safe. In everything we create, we aim to make a positive impact in the world of snowsports and beyond. And that’s what makes us different. We're Coalition Snow, and we're the ones we've been waiting for.